We’d love to bring TunnelBear servers to every corner of the globe, but setting up a server in Russia is a bit too grizzly for us right now. Russian law requires VPN providers to log user data and hand it over to the authorities if asked, which is the polar opposite of our no-logs policy.
At TunnelBear, we’re paws-itively committed to protecting your privacy, so we don’t store any activity or connection data—ever. Because of these logging requirements, we, along with many other VPN providers, have decided not to operate servers in Russia.
For the beary best privacy, we recommend connecting to servers outside of Russia, where your data stays safe and sound, far from those strict logging laws. Your online safety is our top priority!
","user_segment_ids":[]},{"id":42779681807131,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/42779681807131.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/42779681807131-Can-I-tunnel-to-India","author_id":39573172553883,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":5,"vote_count":7,"section_id":360001671491,"created_at":"2025-10-30T15:55:04Z","updated_at":"2026-06-21T21:45:07Z","name":"Can I tunnel to India?","title":"Can I tunnel to India?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-30T15:55:44Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["no logging","india"],"body":"TunnelBear is committed to protecting our users’ privacy, which is why we have a strict no-logs policy. We don’t keep track of your online pawprints, so you can browse with peace of mind.
However, in April 2022, India announced a directive through the Computer Emergency Response Team (CERT-In) that requires VPN providers with physical servers in the country to log user data. The law mandates that VPN companies must collect and store customer information—including names, IP addresses, contact details, and the purpose for using the VPN—for at least five years. Non-compliance can lead to penalties, which is a grizzly situation for privacy-focused bears like us.
These requirements are simply un-bear-able for our privacy standards. Because of this, we can’t set up TunnelBear servers in India without compromising our no-logs policy. We want every member of our bear family to feel safe and secure in our den, and setting up servers in India would mean grizzly consequences for your privacy.
We know this might be a bit of a bear-rier for users in India, but please know our decision is rooted in our commitment to keeping your data safe and your browsing private.
If you have any other questions or need help finding the best server location for your needs, our Support Bears are here to lend a helping paw!
","user_segment_ids":[]},{"id":42112814062619,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/42112814062619.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/42112814062619-How-do-I-reset-my-password","author_id":39573172553883,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":15,"section_id":360012800611,"created_at":"2025-10-14T20:58:55Z","updated_at":"2026-09-25T02:48:17Z","name":"How do I reset my password?","title":"How do I reset my password?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-11T19:23:56Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":[],"body":"3. Type in your TunnelBear email address and hit Submit. If you have a TunnelBear account you should receive a password reset email.
4. Sometimes the email ends up in your Junk/SPAM folder, so make sure to check there.
5. You should see an email from support@tunnelbear.com. Click on Reset Password.
6. Create a new password at least 8 characters long consisting of CAPITAL letters, lowercase letters, numbers, and symbols. Please create a unique password that you're not using anywhere else.
7. Once you're logged into your account on the website head to the Security section and turn on Two-Factor Authentication (2FA) for an extra layer of security. To learn more about the benefits of 2FA check out the following article.
2FA: Secure your account with Two-Factor Authentication
If you have any questions our Support Bears are here to help.
","user_segment_ids":[]},{"id":42073660061339,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/42073660061339.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/42073660061339-Error-Grrr-We-re-having-trouble-proving-you-re-a-human","author_id":39573172553883,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":213,"vote_count":319,"section_id":360001529891,"created_at":"2025-10-13T22:09:53Z","updated_at":"2026-09-22T02:33:40Z","name":"Error: Grrr? We're having trouble proving you're a human.","title":"Error: Grrr? We're having trouble proving you're a human.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-14T18:19:51Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["TunnelBear payment","adding payment","human test"],"body":"
So you’re having a tough time convincing the payment system you’re a real human!
We know it can be frustrating when things don’t work as expected. Don’t worry—we’ve got some helpful steps you can try.
As always, if you run into any trouble our Support Bears are here to help!
","user_segment_ids":[]},{"id":42069710426779,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/42069710426779.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/42069710426779-Can-I-tunnel-to-China","author_id":39573172553883,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":10,"vote_count":18,"section_id":360001671491,"created_at":"2025-10-13T20:18:20Z","updated_at":"2026-08-30T09:11:42Z","name":"Can I tunnel to China?","title":"Can I tunnel to China?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-14T18:48:08Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":[],"body":"TunnelBear is deeply committed to protecting your privacy. We operate under a strict no-logs policy, which means we do not keep records of your online activities or personal browsing data. This commitment is at the core of our service and is regularly validated through independent security audits to ensure transparency and trust.
However, China’s government enforces extensive censorship laws and requires all VPN providers to log customer data. Complying with these regulations would directly conflict with our privacy standards and the promises we make to our users. Because of this, TunnelBear is unable to create or maintain VPN servers within China.
We understand that this limitation may be disappointing, especially for users seeking secure and private internet access in regions with heavy censorship. Please know that our decision is rooted in our dedication to safeguarding your privacy above all else.
If you’d like to learn more about how we protect your information, we encourage you to review our Privacy Policy.
","user_segment_ids":[]},{"id":31367003979291,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/31367003979291.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/31367003979291-MacOS-Sequoia-Permissions-needed","author_id":406131764351,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":37,"vote_count":75,"section_id":360001291211,"created_at":"2024-11-28T19:35:18Z","updated_at":"2026-09-22T18:49:31Z","name":"MacOS Sequoia Permissions needed","title":"MacOS Sequoia Permissions needed","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-11-28T19:48:39Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":["01JDT4A3BKA8G0E384D8WT9V0M"],"label_names":[],"body":"In this guide, we’ll show you how to set up permissions for TunnelBear running MacOS Sequoia.
\nPlease visit System Settings > General > Login Items & Extensions
\nThen under Extensions select the information button under Network Extensions.
\nAnd from there enable TunnelBear.
","user_segment_ids":[]},{"id":29910219458971,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/29910219458971.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/29910219458971-TunnelBear-not-working-after-Windows-11-24H2-update","author_id":366678296432,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":98,"vote_count":228,"section_id":360001671491,"created_at":"2024-10-08T19:30:16Z","updated_at":"2026-08-28T13:17:10Z","name":"TunnelBear not working after Windows 11 24H2 update","title":"TunnelBear not working after Windows 11 24H2 update","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-10-08T19:56:30Z","user_segment_id":null,"permission_group_id":238491,"content_tag_ids":[],"label_names":[],"body":"
On October 1st, Microsoft released a new update for Windows 11, 24H2. Unfortunately, this update has introduced a new issue where some VPN services are unable to establish connections over certain VPN protocols.
\nAs such, we've released an update to the TunnelBear Windows app to help mitigate this issue, TunnelBear version 4.9.7.
\n\n
In order to update your TunnelBear in light of this issue, Windows users can run through any of the following options:
\n\n
\n
Over the past few days, we have observed targeted attempts in Pakistan to block access to TunnelBear during an important election period.
\nIn order to help keep access to an open and free internet, we have temporarily increased the monthly data allowance for free users connecting from Pakistan to 10GB.
\nIf you are connecting from Pakistan and have any issues receiving your data, please contact our friendly support bears at support@tunnelbear.com.
","user_segment_ids":[]},{"id":16123360922267,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/16123360922267.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/16123360922267-2FA-Secure-your-account-with-Two-Factor-Authentication","author_id":366678296432,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":1377,"vote_count":2139,"section_id":360001579852,"created_at":"2023-06-06T15:56:31Z","updated_at":"2026-09-18T09:53:55Z","name":"2FA: Secure your account with Two-Factor Authentication","title":"2FA: Secure your account with Two-Factor Authentication","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-01-29T15:51:51Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":[],"body":"Two-Factor Authentication (2FA) allows you to further secure your account by setting up an additional verification step when logging in. This helps further ensure that you (and only you) are able to access your TunnelBear account.
\n\n
Two-Factor Authentication is available for all platforms (Windows, macOS, iOS, Android) and the TunnelBear website. When you turn on 2FA, it will be enabled for all TunnelBear apps across your entire account.
\nTunnelBear currently supports app authentication and email authentication as options when you choose to enable Two-Factor Authentication.
\n\n
Use third-party authenticator apps to provide you with a unique code each time you log in to TunnelBear. Some common authenticator apps available are Google Authenticator, Authy, Duo, and more. Many dedicated password manager apps also include their own app authenticator functionality.
\nUsing app authentication also allows you to download and store backup codes. These codes can be used to help you get logged in should you ever lose access to your device or authenticator app. It is highly recommended you generate backup codes and store them somewhere secure.
\n\n
Email authentication allows you to send a one-time authentication code directly to your email address on file, whenever you try to log in. While not as secure as using an authenticator app, email authentication is a much simpler method for turning on 2FA.
\n\n
Turning on Two-Factor Authentication for TunnelBear is extremely easy. You can do this from your account on our website, or directly from the TunnelBear application. Regardless of where you choose to enable 2FA, the process will be the same, depending on the type of authentication you select.
\n\n
\n
\n
That's it! 2FA should now be enabled for your account, using app authentication. Moving forward, you will need to enter the code sent to your email address or authenticator app when logging into TunnelBear on a new device.
\n\n
If you run into issues with accessing your account after enabling 2FA, please make sure to contact our friendly support bears for help.
","user_segment_ids":[]},{"id":12898871092507,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/12898871092507.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/12898871092507-We-re-increasing-our-free-data-limit","author_id":364908489572,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2722,"vote_count":3116,"section_id":360001671491,"created_at":"2023-02-14T14:39:27Z","updated_at":"2026-09-20T13:20:18Z","name":"We're increasing our free data limit!","title":"We're increasing our free data limit!","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-02-15T01:18:19Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["reset","free data","data","account","free","500mb","free account","bonus","monthly","bandwidth","2gb","limit","tunneling","twitter"],"body":"For 11 years, we’ve done our best to ensure that users could try out TunnelBear before committing to a subscription. Resetting monthly, we’ve provided all users with the option to create a free account and have access to 500 MB of VPN data, with the option to participate in monthly bonus data promotions.
\nWe’re happy to announce that we’ve made the decision to increase our free data limit to 2GB per month, and in doing so, we will also be removing the extra leg work required to partake in our data bonuses.
\nOver the course of the next month, you should see your free data limit increase automatically to 2GB. This will occur on your next monthly data reset - typically on the anniversary of when you created your account. We ask that you ‘bear’ with us until this happens.
\nYou may still see the option to partake in a data bonus within the TunnelBear app, but these will be removed in future updates. Our aim is to make things as easy as possible for our users. There are no extra hoops to jump through to get the increased data.
\nOur goal has always been to provide an easy-to-use, secure service, and promote a more open internet. By removing our data bonuses, and increasing our free data limit, we hope to make our service even more accessible than it was before.
\nOur Bears work hard to help you maintain privacy and security online, but we're unable to provide support for downloading apps that are only available in certain countries or regions.
\nMany app stores tie your location to the country associated with your credit card or other provided account information. As a result, we cannot guarantee that changing your IP address with TunnelBear will allow you to download geographically restricted apps.
","user_segment_ids":[]},{"id":360062333991,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360062333991.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360062333991-Android-Setup-Guide","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-92,"vote_count":290,"section_id":360013529352,"created_at":"2021-05-30T16:08:48Z","updated_at":"2026-08-25T20:40:28Z","name":"Android Setup Guide","title":"Android Setup Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-04-26T14:43:45Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["android","installation","android installation","setup guide","set up guide","setup","set up","guide","installation guide","how to install","how to install on android"],"body":"In this tutorial, we show you how to set up TunnelBear for your Android device on 8.1+ or newer. TunnelBear is compatible with most Android phones and tablets.
\nFirst, you have to download the TunnelBear app from the Google Play Store.
\nOpen the Play Store by tapping the Play Store icon on your Android device.
\nSearch for TunnelBear.
\nTo download the TunnelBear app, tap the Install button in the top right.
\nTo open the TunnelBear app when it’s finished downloading, tap the Open button.
\n\n
Tap Create a free account if you haven’t already signed up for TunnelBear.
\nEnter your email address and create a strong password then skip to Verify Your Email.
\nIf you have already signed up, tap Log in next to Already have an account.
\nEnter the account email and password you used at signup.
\nAfter creating your account, check your email for a verification from TunnelBear and tap “Verify my account”. If you already have a verified account, you can skip to Get Connected.
\nTo connect to the fastest tunnel, select Fastest.
\nTo access the countries list, tap the up arrow in the bottom of the screen.
\n\n
Select the country you would like to tunnel through.
\n\n
Permissions will be required by your device. Click Continue to proceed.
\nYou need to select OK when TunnelBear asks for permission to add VPN configurations.
\nNote: TunnelBear doesn't actually monitor your network traffic. This message is a standard warning from Android letting you know VPNs might monitor your network traffic, but TunnelBear will NEVER do this. For more information about why you can trust TunnelBear, visit this help article.
\nYou’re all set and ready to tunnel.
\nYour Bear is excited to help keep your internet connection secure, but if you have any questions about TunnelBear, our friendly Support Bears are always available.
\nHappy tunneling!
","user_segment_ids":[]},{"id":360061492911,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061492911.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061492911-How-can-I-change-my-city-country-location","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-11,"vote_count":563,"section_id":360001506732,"created_at":"2021-05-19T21:30:15Z","updated_at":"2026-09-06T06:35:27Z","name":"How can I change my city/country/location?","title":"How can I change my city/country/location?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-23T23:24:38Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["country","location","how do I change my country","how to change country","how do I change country","how do I change my location","how to change location","change location","change my location","change country","change tunnel"],"body":"When you open the application, you will see a country name (or \"Fastest\"). To change the location of your IP address, click to expand the list of countries you can tunnel to. You can then select a country from that list.
iOS Windows
Once you've chosen the country you'd like to tunnel to, move the toggle switch to the ON position and watch your Bear dig a tunnel. You'll know you're connected when the map turns green and your Bear appears in the tunnel you've selected.
You can also pick a specific city you want to connect to. The full list of cities and countries can be seen here. For example you can pick a city in the United States by clicking on the dropdown arrow next to it as show in this image![](\"/attachments/token/frXOzAjXW81O4k78wGOLIwU5r/?name=image.png\")
At any time, you can confirm you're connected properly by visiting our website.
","user_segment_ids":[]},{"id":360061479451,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061479451.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061479451-Why-doesn-t-my-Bear-roar","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":31,"section_id":360001506732,"created_at":"2021-05-19T18:11:05Z","updated_at":"2026-08-26T12:57:24Z","name":"Why doesn't my Bear roar?","title":"Why doesn't my Bear roar?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-17T17:38:03Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["bear doens't roar","bear sound","bear roar","roar","no sound","bear is silent","sound","silent","no bear roar","growl","no bear growl","bear growl","bear doesn't growl","bear does not roar","bear does not growl"],"body":"Your Bear will only roar on mobile devices (Android and iOS). Sounds are not available on macOS or Windows.
\nIf you are on mobile but your Bear is silent, please make sure that any Do Not Disturb or mute settings are disabled, and that system sounds are turned up.
\nPlease also make sure that Bear Sounds are enabled within the TunnelBear app's settings.
\n![\"soundSetting.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402703672475/soundSetting.png\")
Enabling 'Bear Roaring': iOS Enabling 'Bear Roaring': Android
\n\n
![\"Rawr.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402427142811/Rawr.png\")
Bear roaring: iOS
\n*Speech bubble for demonstration purposes only
\nIf you have run through these suggestions and your Bear is still being shy, let our friendly Support Bears know.
","user_segment_ids":[]},{"id":360061022792,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061022792.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061022792-Why-is-my-Bear-in-the-Bermuda-Triangle","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":21,"vote_count":45,"section_id":360001506732,"created_at":"2021-05-18T21:38:12Z","updated_at":"2024-02-22T14:23:20Z","name":"Why is my Bear in the Bermuda Triangle?","title":"Why is my Bear in the Bermuda Triangle?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-30T21:16:51Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["bermuda triangle","bearmuda triangle","bermuda","triangle","bearmuda","carribean"],"body":"Your Bear may sometimes appear in the Bermuda Triangle (or the 'Bear'muda Triangle, as we like to call it) if you are connecting from a strict network environment. It just means that we're not able to see where you are connecting from. It should not affect your ability to connect securely to our servers.
\n![\"BearmudaTriangle.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4403592310043/BearmudaTriangle.png\")
Bear in the 'Bear'muda Triangle
\nConnect to the tunnel you want and visit this website to confirm that you're connected properly. If the location on the site matches the location selected in the app, it means that you're connected!
","user_segment_ids":[]},{"id":360061433931,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061433931.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061433931-Why-does-my-Bear-start-in-the-wrong-location-country","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-21,"vote_count":119,"section_id":360001506732,"created_at":"2021-05-18T21:28:45Z","updated_at":"2026-09-08T18:14:29Z","name":"Why does my Bear start in the wrong location/country?","title":"Why does my Bear start in the wrong location/country?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-31T17:56:41Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["country","location","wrong location","wrong country","bear in wrong location","bear in wrong country","wrong starting location","incorrect country","incorrect location"],"body":"The starting location of your Bear is determined by the network you're connecting to. If your Bear is located in the wrong location or country, it's possible that the network you're connecting from, or the IP address more specifically, is listed as being in a different location from where you are physically. Your Bear would use this information to determine your starting point, so it might not be exactly where you're actually located. This will not impact your ability to get connected to TunnelBear.
\n![\"BearmudaTriangle2.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4404474096283/BearmudaTriangle2.png\")
Bear in the Bearmuda Triangle: Android
\nTo confirm that you're connected properly, select the tunnel you wish to connect to and check your IP address here. If the location on the site matches the location selected in the app, you're connected properly.
","user_segment_ids":[]},{"id":360061431731,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061431731.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061431731-Do-you-accept-PayPal","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":19,"vote_count":39,"section_id":360001506752,"created_at":"2021-05-18T20:51:47Z","updated_at":"2026-07-18T01:09:24Z","name":"Do you accept PayPal?","title":"Do you accept PayPal?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-11T15:24:35Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["paypal","payment method","pay pal","can I use paypal","can I pay with paypal","pay with paypal","do you accept paypal"],"body":"While at one time we provided PayPal as a payment option for our customers, we no longer do. We understand that many people like using PayPal to purchase goods and services online, however we have encountered numerous issues with PayPal in the past. These included customers being double-charged, inconsistent payments being taken from accounts, and a general lack of communication from PayPal in terms of fixing these issues for our customers.
\nThat being said, you can always try to link your PayPal account to your Google Pay or Apple ID as payment methods to use on Google Play or the iOS App Store. If you have an Android or iOS device, you will be able to purchase a TunnelBear subscription with PayPal through one of those stores.
\n\n
![\"iOSPaypal.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402293631515/iOSPaypal.png\")
iOS: Linking PayPal Account
\n\n
![\"AndroidPayPayl.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402293786267/AndroidPayPayl.png\")
Android: Linking PayPal Account
","user_segment_ids":[]},{"id":360061423411,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061423411.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061423411-Can-I-receive-a-custom-invoice","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":9,"vote_count":27,"section_id":360001506752,"created_at":"2021-05-18T19:01:19Z","updated_at":"2026-08-31T16:11:11Z","name":"Can I receive a custom invoice?","title":"Can I receive a custom invoice?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-18T18:01:53Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["receipt","invoice","custom invoice","custom receipt"],"body":"If you need additional information on your invoice that is not listed on the automatically generated invoice, you can request one by contacting our friendly Support Bears. When doing so, please list what information you require to be added to the invoice.
\nNOTE: For security and privacy reasons, we cannot include payment details (like last 4 digits of the card used) on the custom invoice.
","user_segment_ids":[]},{"id":360061422211,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061422211.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061422211-What-currency-will-I-be-charged-in","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":11,"vote_count":33,"section_id":360001506752,"created_at":"2021-05-18T18:37:26Z","updated_at":"2026-07-29T02:26:01Z","name":"What currency will I be charged in?","title":"What currency will I be charged in?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-06-20T19:10:38Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["subscription","payment","money","currency","USD","exchange rate","what currency","what currency will I be charged in"],"body":"If you purchase a subscription via our website, you will be charged in US dollars. While the Bear Cave is tucked up here in the Canadian north, we have customers all over the world. Given that, we've had to choose a currency that works internationally and the US dollar is the closest thing we can find to a universal currency.
\nSometimes when USD is converted to your local currency it may fluctuate depending on the current exchange rate, so this can mean there's some variation in what you are charged depending on the month or year. This exchange rate is set by your bank and sometimes local taxes or international transaction fees may be added as well.
\nIf you purchase a subscription through one of the mobile app stores (Google Play on Android, the App Store on iOS), this behaviour will differ. The mobile stores base the cost of a subscription off of the worth of your countries currency at the time we last updated our pricing. That means that you may be using a slightly older exchange rate when purchasing through those stores. When purchasing a subscription through one of the app stores, you'll be shown the price in your local currency.
","user_segment_ids":[]},{"id":360061420691,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061420691.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061420691-Why-was-my-account-banned","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-27,"vote_count":57,"section_id":360012800611,"created_at":"2021-05-18T18:17:32Z","updated_at":"2024-03-05T13:44:31Z","name":"Why was my account banned?","title":"Why was my account banned?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-06-21T19:00:54Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["suspended","banned","ban","banned account","account banned","suspended account","account suspended","chargeback"],"body":"There are two reasons that your account can be banned:
\nIf you have any questions about your account, please reach out to our friendly Support Bears.
","user_segment_ids":[]},{"id":360061418291,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061418291.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061418291-Why-can-t-I-delete-my-premium-account","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":26,"section_id":360012800611,"created_at":"2021-05-18T17:57:16Z","updated_at":"2026-07-13T10:11:52Z","name":"Why can't I delete my premium account?","title":"Why can't I delete my premium account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-10-19T21:14:45Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["delete","delete my account","account","can't delete account","can't delete my account","cannot delete account","cannot delete my account","paid account"],"body":"You won't be able to delete your account if you still have unlimited tunnelling time left on your subscription. This is to prevent you from losing access to the service you've paid for.
\n![\"deletePaid.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402383998235/deletePaid.png\")
To delete the account, you'll need to cancel your subscription and wait until your data expires. Then, you can delete your account by heading here. If you'd prefer your account deleted immediately, please contact our friendly Support Bears and they can get that handled for you.
\nNote: While an account deletion will occur immediately, it may take up to 30 days to remove all traces of the account from our servers.
","user_segment_ids":[]},{"id":360061409531,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061409531.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061409531-Error-Windows-Stop-Code","author_id":364908489572,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":511,"vote_count":657,"section_id":360001580712,"created_at":"2021-05-18T15:23:00Z","updated_at":"2026-06-06T01:18:13Z","name":"Error: Windows Stop Code","title":"Error: Windows Stop Code","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-29T17:48:10Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["bsod","blue screen","blue screen of death","windows blue screen","stop error","windows error","blue","crash"],"body":"If your device is encountering a stop error (also known as a \"blue screen of death\") whenever you try to connect TunnelBear, it means that one of your default network drivers is malfunctioning. This isn't an issue with the TunnelBear application, the driver itself is encountering some sort of system or kernel error.
\n![\"windows-10-blue-screen-death.jpeg\"](\"https://help.tunnelbear.com/hc/article_attachments/4403538474011/windows-10-blue-screen-death.jpeg\")
Blue Screen of Death
\nThe TunnelBear app has two connection protocols, OpenVPN and IKEv2. OpenVPN uses its own network adapters/drivers, whereas IKEv2 relies on the Windows system adapters/drivers. Under normal circumstances this wouldn't be a problem, but if the system driver is faulty, you may encounter this issue.
\nTo get your Bear back up and running, try the following steps:
\nOpen the app but don't connect and select the gear icon. Enable the TCP Override feature. This forces TunnelBear to use OpenVPN instead of IKEv2. When you connect via OpenVPN, you are using TunnelBear's adapter, whereas when IKEv2 is connected, you are using your system adapters. Try to connect now and see if you still have issues.
\nYou can also try to reinstall your Wi-Fi drivers to see if that helps at all. To reinstall the device drivers, follow the instructions here. Then, open TunnelBear and turn TCP Override off and see if the issues still persists.
\nIf the second step doesn't help, please continue to use TunnelBear with TCP Override enabled to prevent this issue from happening. If you require further assistance, reach out to our friendly Support Bears.
","user_segment_ids":[]},{"id":360061409051,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061409051.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061409051-Error-CoreAccountService-Keychain-Issue-on-MacOS","author_id":364908489572,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":272,"vote_count":340,"section_id":360001580712,"created_at":"2021-05-18T15:17:10Z","updated_at":"2024-04-27T01:11:15Z","name":"Error: CoreAccountService Keychain Issue on MacOS","title":"Error: CoreAccountService Keychain Issue on MacOS","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-17T19:37:00Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["can't login","coreaccountservice","login issue","login error","macos login","core","account service","accountservice","core account","core account service","login fail","keychain issue","keychain","macos keychain"],"body":"This error typically appears if your Keychain has the wrong password stored for your TunnelBear permissions. This is either a result of a corrupted Keychain, or it could be due to simply entering in an incorrect device password when first setting up the app.
\n![\"coreaccount.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402294364187/coreaccount.png\")
MacOS
\nWe have a few steps you can try that might help sort this issue out.
\nUninstall TunnelBear as you would normally.
\nReboot the device and reinstall the app.
\nEnter your device's administrator password when installing the helper tool (if prompted).
\nNote: If you happen to use the RememBear app, please be very careful to not delete any of the RememBear items from your Keychain.
\nQuit the TunnelBear app.
\nOpen the Keychain Access app (Finder > Applications > Utilities).
\nLook for entries called com.tunnelbear.mac.TunnelBear in All Items.
\nOnce located, select and delete these entries.
\nLaunch the app again and see if issues persist.
\nIf you're still unable to get logged into the TunnelBear app after running through both steps, let our friendly Support Bears know so they can assist you further.
","user_segment_ids":[]},{"id":360060998872,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360060998872.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360060998872-Error-Driver-Error-on-Windows","author_id":364908489572,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":123,"vote_count":193,"section_id":360001580712,"created_at":"2021-05-18T15:11:45Z","updated_at":"2026-05-18T14:12:21Z","name":"Error: Driver Error on Windows","title":"Error: Driver Error on Windows","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-06-17T20:46:37Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["connection","connection issues","windows","driver error","driver","adapter","won't connect","connection fails","toggle switch","window connection","windows driver"],"body":"If you're seeing a Driver Error, there may be an issue with the network adapters or the TunnelBear.Maintenance process (which helps manage the VPN connection). To clear this up, you can run through the following steps:
\n\"c:\\Program Files (x86)\\TunnelBear\\TunnelBear.Maintenance.exe\" -uninstall\n
\"c:\\Program Files (x86)\\TunnelBear\\TunnelBear.Maintenance.exe\" -start\n
If the steps above don't get your Bear back up and running, reach out to our friendly Support Bears for further assistance.
","user_segment_ids":[]},{"id":360061408511,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061408511.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061408511-Error-Helper-Tool-could-not-install-on-MacOS","author_id":364908489572,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":107,"vote_count":209,"section_id":360001580712,"created_at":"2021-05-18T15:04:25Z","updated_at":"2026-09-01T21:11:19Z","name":"Error: Helper Tool could not install on MacOS","title":"Error: Helper Tool could not install on MacOS","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-22T21:19:57Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["helper tool","unable to install helper tool","unable to install helper","can't install helper","helper macos","helper tool failed","helper failed"],"body":"When installing the Helper Tool, make sure you are authenticating with your computer administrator password, not your TunnelBear password.
\nIf you're still unable to get it installed, it could be that the Helper Tool doesn't have the permissions it needs. Not to worry, the fix is quite simple.
\nMacOS 10.11 (El Capitan) or newer:
\nsudo launchctl enable system/com.tunnelbear.mac.tbeard\n
MacOS 10.10 (Yosemite):
\nsudo launchctl unload -w /Library/LaunchDaemons/com.tunnelbear.mac.tbeard.plist\n
sudo rm /Library/LaunchDaemons/com.tunnelbear.mac.tbeard.plist\n
sudo rm /Library/PrivilegedHelperTools/com.tunnelbear.mac.tbeard\n
sudo killall com.tunnelbear.mac.tbeard\n
sudo launchctl enable system/com.tunnelbear.mac.tbeard\n
After running the above commands, try to launch TunnelBear again. You should be prompted to install the helper tool which you'll need to allow. Then, quit the TunnelBear app normally, relaunch it, and see if any issues persist.
\n![\"helperTool.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402342638747/helperTool.png\")
Installing Helper Tool on MacOS using Computer Administrator password.
\nIf you continue to run into issues, reach out to our friendly Support Bears for further assistance.
","user_segment_ids":[]},{"id":360060998192,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360060998192.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360060998192-Error-Cancelled-999-on-MacOS","author_id":364908489572,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":155,"vote_count":207,"section_id":360001580712,"created_at":"2021-05-18T14:58:30Z","updated_at":"2024-05-01T16:14:36Z","name":"Error: Cancelled (999) on MacOS","title":"Error: Cancelled (999) on MacOS","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-29T17:48:39Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["999","(999)","cancelled error","canceled error","cancelled 999","cancelled (999)","macos canceled","macos cancelled","macos 999","macos (999)","canceled 999","canceled (999)"],"body":"The Cancelled (999) error typically appears if you have third party privacy or security programs installed on your device that are interfering with TunnelBear.
\n![\"999.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402294106907/999.png\")
MacOS
\nWe recommend that you disable any of these programs temporarily to see if you are able to get logged into the app without issue.
\nIf the issue persists, please reach out to our friendly Support Bears for further assistance.
\n\n
\n
","user_segment_ids":[]},{"id":360061298691,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061298691.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061298691-Mobile-Installation-Issues","author_id":364908489572,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":3,"vote_count":103,"section_id":360001291211,"created_at":"2021-05-14T19:11:50Z","updated_at":"2026-07-23T18:58:10Z","name":"Mobile Installation Issues","title":"Mobile Installation Issues","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-11T19:45:09Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["ios","android","install","google play store","ios installation","mobile installation","ios app store","android installation","phone install","tablet install","phone","tablet"],"body":"
The following steps can help if you're running into any issues installing TunnelBear on your mobile devices.
\nThe TunnelBear app should only be downloaded from secure sources. For iOS devices (iPhone, iPad, iPod Touch), the app can be downloaded from the iOS App Store directly on your device. For Android devices (phones and tablets), you can download the TunnelBear app from the Google Play Store. If you do not have access to the Google Play Store on your device, you will not be able to download the app.
\n![\"mobileInstallation.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402343327003/mobileInstallation.png\")
iOS App Store Google Play Store
\nWe know that many users cannot live without their firewall and anti-virus programs, but it's not uncommon for programs like these to interfere with your installation of TunnelBear. You can always disable third party programs temporarily while you install TunnelBear, then re-enable them as soon as you're set up.
\nIf you continue to run into issues installing TunnelBear, make sure to reach out to our friendly Support Bears so that they can assist you further.
","user_segment_ids":[]},{"id":360061298491,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360061298491.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360061298491-Desktop-Installation-Issues","author_id":364908489572,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-47,"vote_count":103,"section_id":360001291211,"created_at":"2021-05-14T19:07:27Z","updated_at":"2026-08-10T11:50:11Z","name":"Desktop Installation Issues","title":"Desktop Installation Issues","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-06-17T19:42:47Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["mac installation","windows installation","desktop installation","installation","cannot install","TunnelBear installation","can't install","issues installing","installation issues","cannot install on mac","cannot install on macOS","can't install on mac","can't install on macOS","cannot install on Windows","can't install on Windows"],"body":"The following steps can help if you're running into any issues installing TunnelBear on your computer.
\nThe TunnelBear app should only be downloaded from secure sources. For Windows and MacOS, that would be our website. You can download the app by heading to our downloads page.
\nWe know that many users cannot live without their firewall and anti-virus programs, but it's not uncommon for programs like these to interfere with your installation of TunnelBear. You can always disable third party programs temporarily while you install TunnelBear then re-enable them as soon as you're set up.
\nSystem cleaners have been known to leave remnants of previous TunnelBear installations behind which can cause problems when you're trying to update or reinstall TunnelBear. Make sure to uninstall TunnelBear through Control Panel on Windows, or by dragging it to the trash on MacOS. Your Bear is designed to uninstall itself this way and won't leave behind bits and pieces. A reboot of your computer after uninstalling can help ensure that all bits and pieces are removed properly.
\nIf you continue to run into issues installing TunnelBear, make sure to reach out to our friendly Support Bears so that they can assist you further.
","user_segment_ids":[]},{"id":360060847632,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360060847632.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360060847632-I-forgot-the-email-address-associated-with-my-account","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":14,"vote_count":54,"section_id":360012800611,"created_at":"2021-05-13T19:47:31Z","updated_at":"2026-09-25T16:11:01Z","name":"I forgot the email address associated with my account","title":"I forgot the email address associated with my account","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-06-20T15:57:04Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["forgot","email","email address","account","forgot email","forgot email address","forgot the email","forgot the email address","lost account","lost my account","don't know the email address","don't know which email","forgot which email address"],"body":"There are several things that can be done if you have forgotten the email address associated with your account:
\nIf you still are having issues locating your account, please reach out to our friendly Support Bears!
","user_segment_ids":[]},{"id":360060843692,"url":"https://tunnelbear.zendesk.com/api/v2/help_center/en-us/articles/360060843692.json","html_url":"https://help.tunnelbear.com/hc/en-us/articles/360060843692-Why-can-t-I-log-in","author_id":376557997732,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-155,"vote_count":257,"section_id":360012800611,"created_at":"2021-05-13T18:58:28Z","updated_at":"2026-08-25T18:44:16Z","name":"Why can't I log in?","title":"Why can't I log in?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-07-11T15:22:48Z","user_segment_id":null,"permission_group_id":238471,"content_tag_ids":[],"label_names":["login","log in","can't login","cannot login","can't log in","cannot log in","can't access my account","cannot access my account","can't access account","cannot access account","locked out of account","can't login to my account","cannot login to my account"],"body":"There are several reasons why you may experience login issues:
\nCensorship:
\nIf you are connecting from a more restrictive network, or a location where heavier censorship is enforced, you may run into issues with logging in. Please try logging in using another network if you have one available.
\nThird-Party Programs:
\nSome third-party programs may interfere with your ability to get logged into TunnelBear. Please try disabling any firewalls/security software that you may have enabled to see if you can now log in.
\nOn Windows, you may see the following error message: (-1009) No Internet Connection. This can typically be resolved by resetting the Windows Firewall to its default settings.
\n![\"1009.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402376169499/1009.png\")
Error (-1009): Windows
\nOn macOS, you may see the following error message: (-999) Cancelled.
\n![\"999.png\"](\"https://help.tunnelbear.com/hc/article_attachments/4402384084379/999.png\")
Error (-999): MacOS
\nPassword Issues:
\nCheck to make sure you are using the correct email and password combination. If you still are having issues logging in, please try resetting your password.
\nIf none of the steps above help, reach out to one of our friendly Support Bears for assistance!
","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}