Why can't I access the content I want with TunnelBear?

TunnelBear's core service has always been to help you stay private and secure online. However, sometimes certain sites or providers will try to block users that appear to be using a VPN from accessing their content.

Our Bears always dig their hardest to get around these restrictions, but we're not able to guarantee access to every site or app you might want to use. That said, there are a few tips we can suggest to help your Bear put their best paw forward in these situations!

If you're struggling to get access to content you want, first make sure you're connected properly.
  • Turn TunnelBear on and visit https://bearsmyip.com/ in your browser.
  • If the location matches the one you selected in the app, you're connected properly.
  • If you're not connected properly, check out this article for help with connection issues.

If you are connected properly and still can't access the content, you may need to run through the following steps:
 
  1. Try switching TunnelBear OFF and back ON again - Now and again websites will block one or two of our IPs. Try toggling TunnelBear OFF and back ON again or selecting another tunnel location in order to get a different IP address.
  2. Clear your browser’s cache and cookies - The following link will show you how to do this in most mainstream browsers: http://www.wikihow.com/Clear-Your-Browser's-Cache
  3. Disable browser tracking - Some websites will ask for access to your real location in order to bring you more relevant information. Most mainstream browsers provide location tracking in order to approximate your exact location regardless of IP address. See the following links for how to disable this setting on popular browsers:
  4. Open the content in an Incognito/Private browsing window - Bypass location tracking on a temporary basis by opening the desired content in an Incognito or Private Browsing window. See the following links for how to do this:

If your Bear is still struggling after that, you might want to disable location services on your device. Location services allows location-based apps and websites to use information from cellular, Wi-Fi, Global Positioning System (GPS) networks,to determine your approximate location. You can disable location services as follows:

​If you're trying to use a mobile app (other than your web browser) that has content only available to people in certain regions or countries, you can also try the following:
  1. For ​​iOS
  2. For Android
    • Turn TunnelBear ON
    • Go back to your homescreen and tap the ‘App Drawer' shortcut on your home screen (that's the button that brings up all of your apps)
    • Select Settings then Applications
    • Locate the app you’re having problems with
    • Select Clear data & cache
    • Launch the other app and try again