Accounts & Payments

How do I upgrade to an unlimited plan?

You can easily get an unlimited, secure VPN account in a few steps. If you have the TunnelBear app open and logged in, simply press the gold "upgrade" button located within the app. If you'd prefer to pay on ou...

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How do I delete my account?

If you're no longer happy with your Bear, you can delete your account at any time here. However, if you're running into troubles, don't hesitate to get in touch with our friendly support bears for help. If you ...

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How much does TunnelBear cost?

TunnelBear provides a strong and secure free VPN service for users who only want to tunnel 500MB or less per month. However, to secure all your devices with a bear and get access to unlimited data, we suggest u...

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Why can't I verify my email?

Check your spam folder! If you're still not seeing the verification email, try adding support@tunnelbear.com to your email contacts. This should allow our emails to bypass your email provider’s spam filters. On...

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How do I change my password?

You can reset your password here. If you want an easy way to remember all your passwords, check out RememBear, the simple, safe and secure password manager - with bears!

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How do I change my email?

For most users, you can simply log into your account and select “change email” under the account settings tab. If you are currently paying via PayPal, you cannot change your email while your subscription is act...

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How do I change my payment information?

If you paid with your credit card, log into your account and select the “Subscriptions” tab. Click “Update Payment Details.” If you paid via PayPal, the Google Play store, or the iOS App store, you need to c...

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How do I change my subscription type?

If you’re currently paying monthly from your credit card, you can upgrade to a yearly subscription by logging into your account and selecting the “Subscriptions” tab. Click “Change or cancel my subscription” an...

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How do I cancel my subscription?

If you paid with your credit card, log into your account and select the "Subscriptions" tab. Click "Cancel" and run through the steps. You should receive a confirmation email when the cancellation has been proc...

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  • How do I upgrade to an unlimited plan?

  • How do I delete my account?

  • How much does TunnelBear cost?

  • Why can't I verify my email?

  • How do I change my password?

  • How do I change my email?

  • How do I change my payment information?

  • How do I change my subscription type?

  • How do I cancel my subscription?

  • Why can't I see my unlimited data after upgrading?