Accounts & Payments

How do I delete my account?

You can delete your account at any time here. However, you may only delete your account if you have no active subscriptions on your account and you don't have any unlimited tunneling time left. If you have an a...

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How much does TunnelBear cost?

TunnelBear is free for users who only want to tunnel 500MB or less per month. However, to secure all your devices with a bear and get access to unlimited data, we suggest upgrading with one of our paid plans. O...

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Why can't I verify my email?

Check your spam folder! If you're still not seeing it try adding support@tunnelbear.com to your webmail contacts. This should allow our emails to bypass your mail provider’s spam filters. Once you've done this ...

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How do I change my payment information?

If you paid with your credit card, log into your account and select the “Subscriptions” tab. Click “Update Payment Details.” If you paid via PayPal, the Google PlayStore, or the iOS Appstore, you need to cha...

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How do I change my subscription type?

If you’re currently paying monthly from your credit card, you can upgrade to a yearly subscription by logging into your account and selection the “Subscriptions” tab. Click “Change or cancel my subscription” an...

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How do I print my invoice/receipt?

Log into your account and select the “Billing History” tab. Click “Print” beside whichever invoice or receipt you’d like to print. Please note that if you paid through the Google PlayStore or iOS Appstore you n...

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  • How do I upgrade to an unlimited plan?

  • How do I delete my account?

  • How much does TunnelBear cost?

  • Why can't I verify my email?

  • How do I change my password?

  • How do I change my email?

  • How do I change my payment information?

  • How do I change my subscription type?

  • How do I print my invoice/receipt?

  • Why can't I see my unlimited data after upgrading?