As of March 2020, we have decided to end support for users running Android 4.4. KitKat (and older).
Our focus is to always provide the best privacy and security possible. Inline with this, it unfortunately becomes more difficult to continue supporting significantly older operating systems that are no longer compatible with the latest and greatest security updates.
If you are currently running Android KitKat (or older), TunnelBear will continue to work as intended at this time. That said, users running this version of Android will no longer receive updates from the Google Play store. If possible, we suggest updating your OS to Android 5.0 Lollipop or later. You can find instructions for updating your OS here.
At this time, we will continue to troubleshoot any issues for users running this OS. You can always contact our friendly Support Bears for any help.