In order to protect the privacy of our users, we’ve made the difficult decision to no longer sell TunnelBear in India.
Why have we made this decision?
Earlier this year, the Indian Computer Emergency Response Team (CERT-In) announced that it will require VPN providers to log personal user data and maintain this data for 5 years.
In light of these rules, we made the decision to remove our servers from India in June. Amidst growing concerns around what these rules entail, and to further ensure we can maintain a log-free VPN, we’ve since decided to no longer sell or provide access to TunnelBear for users connecting from India.
Should the CERT-In rules be adjusted, or we determine that operating in India won’t put our users and network at risk, we will consider making TunnelBear available once more.
What does this mean for you?
If you are outside of India, nothing will change. TunnelBear will continue to keep all of your browsing private and secure. TunnelBear will never log user traffic and data.
If you are in India, you will no longer be able to connect to, purchase, or download TunnelBear from our website, the Apple app store, and Google Play. If you have an existing TunnelBear subscription, it will be automatically cancelled.
If you have further questions, or need additional help, you can contact our friendly support bears here.