What is Auto Tunnel?
Auto Tunnel determines which tunnel is best for you by connecting you to the location with the lowest “ping” (making sure that your data travels the shortest distance possible). This feature is available on Windows, macOS, Android, and iOS devices. To use this feature on iOS, select 'Fastest'.
Troubleshooting issues with Auto Tunnel
If the Auto Tunnel option is not visible in the country selection list, then your device is likely not able to perform a 'ping'. If pinging is not successful, then the Auto Tunnel feature will not function. Ping is required to determine which of our tunnels is the closest.
This is usually caused by a router setting called 'block ICMP' (or something similar). Please refer to your router/modem's manual in order to find out how to change this setting.