Announcements
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Ending support for Windows 7 and 8.1
Windows 7 and Windows 8.1 are two of our longest running and supported OS versions. Unfortunately, after 10 years of support, it's time we officially say goodbye to these operating systems. To receive the best and most up-to-date experience, we recommend that users update their devices to Windows 10 or later (if possible).
You can see an updated list of the OS versions we currently support here.
Why have we made this decision?
As always, building newer and better versions of TunnelBear means compatibility issues with older OS versions can occur. It becomes a balancing act between keeping TunnelBear current with access to great features, and fixing issues that can occur with outdated operating systems. If we choose to support the latter, it can take away from our ability to continuously improve and support TunnelBear as a whole.
What does it mean if you are running Windows 7 or 8.1 today?
Our latest TunnelBear release (app version 4.6.3) on Windows will continue to work on Windows 7 and 8.1. However, to receive future TunnelBear updates, we do require that users are running Windows 10 or later.
What can you do to remain supported?
If possible, we suggest updating your device to at least Windows 10 to ensure that you're still able to use TunnelBear to its fullest extent. Any device that runs Windows 7 or 8.1 should still be able to use older versions of TunnelBear.
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We're increasing our free data limit!
We have exciting news to share!
For 11 years, we’ve done our best to ensure that users could try out TunnelBear before committing to a subscription. Resetting monthly, we’ve provided all users with the option to create a free account and have access to 500 MB of VPN data, with the option to participate in monthly bonus data promotions.
We’re happy to announce that we’ve made the decision to increase our free data limit to 2GB per month, and in doing so, we will also be removing the extra leg work required to partake in our data bonuses.
What does this mean for you?
Over the course of the next month, you should see your free data limit increase automatically to 2GB. This will occur on your next monthly data reset - typically on the anniversary of when you created your account. We ask that you ‘bear’ with us until this happens.
You may still see the option to partake in a data bonus within the TunnelBear app, but these will be removed in future updates. Our aim is to make things as easy as possible for our users. There are no extra hoops to jump through to get the increased data.
Our goal has always been to provide an easy-to-use, secure service, and promote a more open internet. By removing our data bonuses, and increasing our free data limit, we hope to make our service even more accessible than it was before.
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Ending support for Android 8.0 (and older)
In anticipation of some major changes coming for our Android Bears, we've had to make the unfortunate decision to discontinue support for select older OS versions - namely, Android 8.0 and older. While we are sad to end support for older operating systems, we are excited about what this means for our Android users; big changes are coming soon!
You can see an updated list of the OS versions we currently support here.
Why have we made this decision?
As always, building newer and better versions of TunnelBear means compatibility issues with older OS versions can occur. It becomes a balancing act between keeping TunnelBear current with access to great features, and fixing issues that can occur with outdated operating systems. If we choose to support the latter, it can take away from our ability to continuously improve and support TunnelBear as a whole.
What does it mean if you are running Android 8.0 or older?
Our latest TunnelBear release for Android (app version 4.1) will continue to work on older operating systems. Future TunnelBear updates and improvements will be restricted to Android 8.1 or later.
What can you do to remain supported?
If possible, we suggest updating your device to Android 8.1 or later to ensure that you're still able to use TunnelBear to its fullest extent. You can find instructions for updating your Android OS here.
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Ending support for macOS 10.15 (and older)
As we get into 2023, we realize that it's time to pick the bugs out of our fur, and review the upcoming improvements to the TunnelBear application. To make sure we are providing the most secure VPN service possible, we have made the decision to discontinue support for macOS 10.15 and older. To receive the best and most up-to-date TunnelBear experience, we advise that our macOS users are running 11 (Big Sur) or later.
You can see an updated list of the OS versions we currently support here.
Why have we made this decision?
As always, building newer and better versions of TunnelBear means compatibility issues with older OS versions can occur. It becomes a balancing act between keeping TunnelBear current with access to great features, and fixing issues that can occur with outdated operating systems. If we choose to support the latter, it can take away from our ability to continuously improve and support TunnelBear as a whole.
What does it mean if you are running macOS 10.15 or older?
Our latest TunnelBear release on macOS (app version 4.1.8) will continue to work on macOS 10.12 through macOS 10.15. However to receive future TunnelBear updates, we do require that users are running macOS 11 or later.
What can you do to remain supported?
If possible, we suggest updating your device to at least macOS 11 to ensure that you're still able to use TunnelBear to its fullest extent. Any device that runs macOS 10.12 through 10.15 should be able to update to macOS 11. Check out Apple's handy guide for updating your OS here.
You can download the last supported client version for macOS 10.15 (and older) here.
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