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  • iOS Connection Issues - August 2019

    We are currently looking into reports of an issue where some users are unable to connect on iOS after a recent update (version 3.1.2). While we work to have a fix out soon, there are some steps you can try to fix the issue up.

    How to fix:

    • Open the sidebar in the app, and make sure to "Log out"
    • Close the app and return to your home screen
    • Uninstall the TunnelBear application
    • Reboot your iOS device
    • Download TunnelBear once more from the App store
    • Sign in and try to connect again

    If you continue to run into problems however, please be sure to get in touch with our Support Bears, and let them know!

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