Announcements
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Can I tunnel to Russia?
We’d love to bring TunnelBear servers to every corner of the globe, but setting up a server in Russia is a bit too grizzly for us right now. Russian law requires VPN providers to log user data and hand it over to the authorities if asked, which is the polar opposite of our no-logs policy.
At TunnelBear, we’re paws-itively committed to protecting your privacy, so we don’t store any activity or connection data—ever. Because of these logging requirements, we, along with many other VPN providers, have decided not to operate servers in Russia.
For the beary best privacy, we recommend connecting to servers outside of Russia, where your data stays safe and sound, far from those strict logging laws. Your online safety is our top priority!
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Can I tunnel to India?
TunnelBear is committed to protecting our users’ privacy, which is why we have a strict no-logs policy. We don’t keep track of your online pawprints, so you can browse with peace of mind.
However, in April 2022, India announced a directive through the Computer Emergency Response Team (CERT-In) that requires VPN providers with physical servers in the country to log user data. The law mandates that VPN companies must collect and store customer information—including names, IP addresses, contact details, and the purpose for using the VPN—for at least five years. Non-compliance can lead to penalties, which is a grizzly situation for privacy-focused bears like us.
These requirements are simply un-bear-able for our privacy standards. Because of this, we can’t set up TunnelBear servers in India without compromising our no-logs policy. We want every member of our bear family to feel safe and secure in our den, and setting up servers in India would mean grizzly consequences for your privacy.
We know this might be a bit of a bear-rier for users in India, but please know our decision is rooted in our commitment to keeping your data safe and your browsing private.
If you have any other questions or need help finding the best server location for your needs, our Support Bears are here to lend a helping paw!
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Can I tunnel to China?
TunnelBear is deeply committed to protecting your privacy. We operate under a strict no-logs policy, which means we do not keep records of your online activities or personal browsing data. This commitment is at the core of our service and is regularly validated through independent security audits to ensure transparency and trust.
However, China’s government enforces extensive censorship laws and requires all VPN providers to log customer data. Complying with these regulations would directly conflict with our privacy standards and the promises we make to our users. Because of this, TunnelBear is unable to create or maintain VPN servers within China.
We understand that this limitation may be disappointing, especially for users seeking secure and private internet access in regions with heavy censorship. Please know that our decision is rooted in our dedication to safeguarding your privacy above all else.
If you’d like to learn more about how we protect your information, we encourage you to review our Privacy Policy.
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TunnelBear not working after Windows 11 24H2 update
On October 1st, Microsoft released a new update for Windows 11, 24H2. Unfortunately, this update has introduced a new issue where some VPN services are unable to establish connections over certain VPN protocols.
As such, we've released an update to the TunnelBear Windows app to help mitigate this issue, TunnelBear version 4.9.7.
How to update your Bear:
In order to update your TunnelBear in light of this issue, Windows users can run through any of the following options:
Update via your TunnelBear settings:
- Open your TunnelBear settings menu
- Select the "Account" tab and "Check for updates"
- Proceed through the prompts to update TunnelBear
- Once finished, you should be able to connect TunnelBear
Reinstall the TunnelBear application:
- Make sure to quit/close the TunnelBear application
- Download the latest version of TunnelBear for Windows
- Run the TunnelBear installer
- Proceed through the prompts to update TunnelBear
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Free data for Pakistan
Over the past few days, we have observed targeted attempts in Pakistan to block access to TunnelBear during an important election period.
In order to help keep access to an open and free internet, we have temporarily increased the monthly data allowance for free users connecting from Pakistan to 10GB.
If you are connecting from Pakistan and have any issues receiving your data, please contact our friendly support bears at support@tunnelbear.com.
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We're increasing our free data limit!
We have exciting news to share!
For 11 years, we’ve done our best to ensure that users could try out TunnelBear before committing to a subscription. Resetting monthly, we’ve provided all users with the option to create a free account and have access to 500 MB of VPN data, with the option to participate in monthly bonus data promotions.
We’re happy to announce that we’ve made the decision to increase our free data limit to 2GB per month, and in doing so, we will also be removing the extra leg work required to partake in our data bonuses.
What does this mean for you?
Over the course of the next month, you should see your free data limit increase automatically to 2GB. This will occur on your next monthly data reset - typically on the anniversary of when you created your account. We ask that you ‘bear’ with us until this happens.
You may still see the option to partake in a data bonus within the TunnelBear app, but these will be removed in future updates. Our aim is to make things as easy as possible for our users. There are no extra hoops to jump through to get the increased data.
Our goal has always been to provide an easy-to-use, secure service, and promote a more open internet. By removing our data bonuses, and increasing our free data limit, we hope to make our service even more accessible than it was before.
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