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Getting Started

  • What is TunnelBear and how does it work?

  • What devices will TunnelBear work on?

  • How many devices can I use?

  • Where can I tunnel to and from? (server list)

  • Does TunnelBear keep logs?

  • Can I torrent with TunnelBear?

  • What kind of encryption does TunnelBear use?

  • How much data do free users get?

Accounts & Payments

  • How do I upgrade to an unlimited plan?

  • How do I delete my account?

  • How much does TunnelBear cost?

  • Why can't I verify my email?

  • How do I change my password?

  • How do I change my email?

  • How do I change my payment information?

  • How do I change my subscription type?

  • How do I cancel my subscription?

  • How do I print my invoice/receipt?

Technical Support

  • Where can I download the latest version of TunnelBear?

  • How do I resolve connection issues?

  • Why is my Bear slow?

  • Does TunnelBear protect against DNS leaks?

  • Does TunnelBear work with tethering?

  • Why does TunnelBear want me to install a helper tool on macOS?

  • How do I uninstall TunnelBear?

  • What's the difference between the browser extension and the desktop applications?

  • I can't check the 'I trust this application' checkbox!

  • Why can't I access the content I want with TunnelBear?