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Status Updates & Current Issues

  • Add new VPN configurations prompt on macOS (November 29, 2017)

Getting Started

  • Why should I trust TunnelBear?

  • What is TunnelBear and how does it work?

  • What devices will TunnelBear work on?

  • How many connections am I allowed at one time?

  • Where can I tunnel to and from? (server list)

  • Does TunnelBear keep logs?

  • What kind of encryption does TunnelBear use?

  • How much data do free users get?

Accounts & Payments

  • How do I upgrade to an unlimited plan?

  • How do I delete my account?

  • How much does TunnelBear cost?

  • Why can't I verify my email?

  • How do I change my password?

  • How do I change my email?

  • How do I change my payment information?

  • How do I change my subscription type?

  • How do I cancel my subscription?

  • Why can't I see my unlimited data after upgrading?

Technical Support

  • Where can I download the latest version of TunnelBear?

  • How do I resolve connection issues?

  • Why is my Bear slow?

  • Does TunnelBear protect against DNS leaks?

  • Does TunnelBear work with tethering?

  • Why does TunnelBear want me to install a helper tool on macOS?

  • How do I uninstall TunnelBear?

  • What's the difference between the browser extension and the desktop applications?

  • I can't check the 'I trust this application' checkbox!

  • Why can't I access the content I want with TunnelBear?

TunnelBear for Teams

  • How do I create a new team?

  • How do I add new team members?

  • What is domain sign-up?

  • Can I convert my individual account to a Teams account?

  • How much does TunnelBear for Teams cost?

  • How often does my team get charged?

  • Can I add new team members at any time?

  • What happens when I remove a team member?

  • Can my team use a dedicated/static IP?

  • How do I change my team payment information?