The following steps can help if you're running into any issues installing TunnelBear on your computer.
1. Make sure you're downloading the app from our website
The TunnelBear app should only be downloaded from secure sources. For Windows and MacOS, that would be our website. You can download the app by heading to our downloads page.
2. Temporarily disable third party security programs that might be interfering
We know that many users cannot live without their firewall and anti-virus programs, but it's not uncommon for programs like these to interfere with your installation of TunnelBear. You can always disable third party programs temporarily while you install TunnelBear then re-enable them as soon as you're set up.
3. Avoid using any third party system cleaners
System cleaners have been known to leave remnants of previous TunnelBear installations behind which can cause problems when you're trying to update or reinstall TunnelBear. Make sure to uninstall TunnelBear through Control Panel on Windows, or by dragging it to the trash on MacOS. Your Bear is designed to uninstall itself this way and won't leave behind bits and pieces. A reboot of your computer after uninstalling can help ensure that all bits and pieces are removed properly.
If you continue to run into issues installing TunnelBear, make sure to reach out to our friendly Support Bears so that they can assist you further.