The following steps can help if you're running into any issues installing TunnelBear on your mobile devices.
1. Make sure you're downloading the app from the iOS App Store or the Google Play Store
The TunnelBear app should only be downloaded from secure sources. For iOS devices (iPhone, iPad, iPod Touch), the app can be downloaded from the iOS App Store directly on your device. For Android devices (phones and tablets), you can download the TunnelBear app from the Google Play Store. If you do not have access to the Google Play Store on your device, you will not be able to download the app.
iOS App Store Google Play Store
2. Temporarily disable third party security programs that might be interfering
We know that many users cannot live without their firewall and anti-virus programs, but it's not uncommon for programs like these to interfere with your installation of TunnelBear. You can always disable third party programs temporarily while you install TunnelBear, then re-enable them as soon as you're set up.
If you continue to run into issues installing TunnelBear, make sure to reach out to our friendly Support Bears so that they can assist you further.