So you’re having a tough time convincing the payment system you’re a real human!
We know it can be frustrating when things don’t work as expected. Don’t worry—we’ve got some helpful steps you can try.
- Can you try clearing your browser’s cache and cookies? Use the following website to find out how to do this on your specific device and browser: https://www.wikihow.com/Clear-Cache-and-Cookies
- If you're using Chrome, try making the payment in an incognito window.
- Try another browser (Chrome, Firefox, Edge, etc.)
- If you're connected through a VPN try turning it off temporarily.
- Try connecting to a different network. If you're using your phone try switching between cellular data and WiFi.
- If you have another device you can try to make the purchase on that device.
As always, if you run into any trouble our Support Bears are here to help!