If you're seeing a Driver Error, there may be an issue with the network adapters or the TunnelBear.Maintenance process (which helps manage the VPN connection). To clear this up, you can run through the following steps:
- Open an elevated Command Prompt and reinstall the TunnelBear.Maintenance process. Here's how:
- Open the Start menu and search for ‘Command prompt”
- Right-click it and select ‘Run as administrator’
- Type the following commands (hit Enter after each one):
"c:\Program Files (x86)\TunnelBear\TunnelBear.Maintenance.exe" -uninstall
"c:\Program Files (x86)\TunnelBear\TunnelBear.Maintenance.exe" -start
- After the second command finishes running, try relaunching TunnelBear
- If issues persist, you can try reinstalling the TunnelBear network adapters. Here's how:
- Uninstall the TunnelBear app (via the Control Panel)
- Open your Device Manager (search for it via the Start menu)
- Expand the 'Network adapters' dropdown
- Locate and right-click on TunnelBear Adapter v9
- Select ‘uninstall device’ and check 'delete the driver software'
- Proceed with removing the adapter, and then reboot your device
- Reinstall TunnelBear (tunnelbear.com/download)
If the steps above don't get your Bear back up and running, reach out to our friendly Support Bears for further assistance.